Shipping & Delivery Policy

DMS Techlabs sells two kinds of things: software and services, which are delivered online, and jewellery under our Miska brand, which is shipped to you.

Software products and services — delivered online

• Our software products are delivered electronically. Nothing physical is shipped, and there is no delivery charge.
• Access to a subscription is activated online as soon as your payment is confirmed. Your login, or the link to set one up, is sent to your registered email address or WhatsApp number.
• If anything holds up your activation, contact us and we will sort it out — or, if we cannot provide the service, refund you in full as set out in our Refund & Cancellation Policy.
• Project work is delivered online — as a hosted environment, source code, an app store release or files — on the schedule agreed in the project's proposal.

Miska jewellery — shipped across India

• Where: we deliver across India.
• Delivery charge: depends on your pincode, from ₹49. The exact charge is shown on the product page and at checkout before you place the order. There is no free delivery.
• Payment first: there is no cash on delivery. You pay by UPI, and the order is packed and dispatched once the payment has reached us.
• Dispatch: within 1 working day of your payment being confirmed.
• Delivery time: within 3 days across India. A few remote pincodes (parts of the North-East, Jammu & Kashmir, Ladakh and the islands) can take longer — if yours is one, we tell you before you pay. Public holidays, weather or courier delays can occasionally hold a parcel up; we keep you posted if they do.
• Tracking: once the parcel is with the courier, we share the courier's name and tracking number on WhatsApp, and you can follow it on your order page at miskafashion.com.
• Lost or late parcels: if a parcel is late or does not arrive, we take it up with the courier; if it is lost in transit, we send a replacement or refund you in full. If a parcel comes back to us because the address was incomplete or nobody was available, re-sending it may carry a fresh delivery charge.

The full and current Miska shipping policy is at miskafashion.com/shipping, and it is the one that applies to Miska orders. For a damaged or wrong piece, see the refund & cancellation policy.

Contact

DMS Techlabs
125/4, Cholambedu Road,
Srinagar Colony, Thirumullaivoyal,
Avadi, Chennai - 600 062,
Tamil Nadu, India
Phone: +91 70127 35868 · WhatsApp: +91 70127 35868
Email: dmsdiaan@gmail.com

Complaints can also go to our Grievance Officer — details on the contact page.