Refund & Cancellation Policy

This policy covers the software products and services sold by DMS Techlabs. Physical goods sold under our Miska brand follow Miska's own policy, summarised below.

Software subscriptions

Cancelling

• You can cancel a subscription at any time — from your account settings where the product offers it, or by phone, WhatsApp or email to us.
• Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you are not charged again.
• Before your account closes, you can ask us for an export of your data.

Refunds

• We do not refund a billing period that has started, including part-used months or years, unless the law requires us to.
• If you cancel before your account has been activated, we refund the full amount.
• If you were charged twice or charged the wrong amount, we refund the extra in full.
• If we are unable to activate or provide the service you paid for, we refund the full amount.
• Where a product publishes its own billing and refund terms — for example Salony at salony.in — and they give you more than this page, those terms apply.

Failed payments

If money left your account but the payment failed, your bank or payment provider usually reverses it automatically within 5–7 working days. If it has not come back by then, contact us with the transaction reference and we will chase it.

Project services

Payments for project work are governed by the written proposal or agreement for that project. Where it says nothing on the point, fees for work already delivered are not refundable, and anything paid in advance for work that has not started is refunded if the project is cancelled.

How refunds are paid

Approved refunds are sent to the original payment method — the same UPI ID, card or bank account the payment came from. Once a refund is approved, it usually reaches you within 5–7 working days, depending on your bank.

How to ask for a cancellation or refund

Write to dmsdiaan@gmail.com or message us on WhatsApp at +91 70127 35868 from your registered email or phone number, with the product, the invoice or transaction reference, and the reason. We acknowledge every request within 48 hours.

Miska jewellery orders

Miska (miskafashion.com) is a brand of DMS Techlabs. In short:

• Cancelling: you can cancel an order at any time before it is dispatched. If you have already paid, we refund the full amount, including delivery. Once the parcel is with the courier, it can no longer be cancelled.
• Returns: because jewellery is worn on the skin, we do not accept returns for a change of mind.
• Damaged, faulty or wrong pieces: tell us within 48 hours of delivery, with your order number and photos or an unboxing video. Once we have checked it, we replace the piece or refund you in full, including delivery.
• Not covered: change of mind; normal wear and tear; damage from perfume, lotions, chlorine, cleaning liquids, knocks or misuse; reports made more than 48 hours after delivery or without photos or a video.
• Refunds are sent by UPI or bank transfer to the account the payment came from and usually arrive within 5–7 working days of approval.

The full and current Miska policy is at miskafashion.com/refunds, and it is the one that applies to Miska orders.

Contact

DMS Techlabs
125/4, Cholambedu Road,
Srinagar Colony, Thirumullaivoyal,
Avadi, Chennai - 600 062,
Tamil Nadu, India
Phone: +91 70127 35868 · WhatsApp: +91 70127 35868
Email: dmsdiaan@gmail.com

Complaints can also go to our Grievance Officer — details on the contact page.